What if the item I purchased has a blemish?
We aim to provide our customers with products of the highest standard and quality.
Please be aware that since our jewellery products are handmade using natural gemstones and metals, there will be always be minor blemishes and flaws which are normally present in such natural resources.
Such natural blemishes and flaws enable you to be sure that the natural resources we have used are genuine.
If you received an item where a genuine fault has occurred in the crafting process, or has occurred during shipment, we will be pleased to help you resolve the problem as quickly as possible.
Please help us by providing a photo or two showing the defect or fault, as well as providing your details, to speed up the process.
Email us at firstname.lastname@example.org to get this process started.
How is the condition of vintage jewellery described?
We use the most commonly used condition rating for our vintage jewellery. The grades are as follows:
Pristine, with no signs of wear, all stones present and brilliant, and perhaps with the original tags and/or box.
Minimal signs of wear, all stones present and brilliant, and clasps and findings in perfect working condition.
Overall in excellent condition, but perhaps one or two missing or dark stones, or minor wear visible on the back, but wearable with sound clasps and findings.
Functional, but shows signs of wear and/or minor damage, or has signs of previous repair.
Missing stones, clasps or findings. Broken beaded necklaces or bracelets that can be restrung.
Cracked or broken metal, significant plate wear, inferior materials and construction, or old plastics that have absorbed obnoxious odours.