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FAQs

What if the item I purchased has a blemish?

We aim to provide our customers with products of the highest standard and quality.

Please be aware that since our jewellery products are handmade using natural gemstones and metals, there will be always be minor blemishes and flaws which are normally present in such natural resources.

Such natural blemishes and flaws enable you to be sure that the natural resources we have used are genuine.

If you received an item where a genuine fault has occurred in the crafting process, or has occurred during shipment, we will be pleased to help you resolve the problem as quickly as possible.

Please help us by providing a photo or two showing the defect or fault, as well as providing your details, to speed up the process.

Email us at info@cybelle.com.au to get this process started.

How is the condition of vintage jewellery described?

We use the most commonly used condition rating for our vintage jewellery. The grades are as follows:

Like New

Pristine, with no signs of wear, all stones present and brilliant, and perhaps with the original tags and/or box.

Excellent

Minimal signs of wear, all stones present and brilliant, and clasps and findings in perfect working condition.

Very Good

Overall in excellent condition, but perhaps one or two missing or dark stones, or minor wear visible on the back, but wearable with sound clasps and findings.

Good

Functional, but shows signs of wear and/or minor damage, or has signs of previous repair.

Repairable

Missing stones, clasps or findings. Broken beaded necklaces or bracelets that can be restrung.

Junk

Cracked or broken metal, significant plate wear, inferior materials and construction, or old plastics that have absorbed obnoxious odours.

 

Welcome to Cybelle - Handmade Gemstone Jewellery and Vintage Jewellery

Cybelle gemstone jewellery is handmade by local Australian designers and makers, particularly the students we engage who are learning their practice at leading Australian institutions including the University of NSW Art & Design Department and the University of Technology Sydney.

We commission our designers and makers to craft individual and unusual one-off items of gemstone jewellery, including necklaces, pendants, chains, earrings, rings, bracelets and brooches and a small selection of other accessories.

We also spend time searching for interesting and unusual vintage items that we think will appeal to our customers.

Supplying handmade items that are unique and individual ensures that our customers always look stunning and attract a maximum amount of attention, admiration and emulation.

Our jewellery is always affordable, and we are very pleased offer free shipping worldwide to all our customers.

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