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Returns Policy

We are unable to provide a refund if you change your mind about your purchase.

As we generally only stock only one of each unique item that we select for our customers, it is unlikely that we’ll be able to replace an item, however we will certainly offer this if it’s possible and you request it.

We will refund your purchase price, in the following circumstances:

If you wish to return an item, email us to obtain our Australian address for returns.

After receiving the returned item, and provided we are completely satisfied that your claim for a refund is a valid one, we will refund your original payment, plus the cost of your return shipping, at standard parcel postage rates only, based on the postage details on the return package we receive.

Refunds will be processed as soon as possible after we receive the returned goods from you.

If you asked us to originally ship the item you purchased by any manner of delivery that cost more than standard parcel postal rates, or if you returned the item to us by any manner of delivery that cost more than standard parcel postage rates, these extra postage amounts cannot be refunded to you.

If you have any questions, please email us at info@cybelle.com.au. We will respond to you within 24 hours.

Our Returns Policy has been designed to comply with Australian consumer law.

Welcome to Cybelle - Handmade Gemstone Jewellery and Vintage Jewellery

Cybelle gemstone jewellery is handmade by local Australian designers and makers, particularly the students we engage who are learning their practice at leading Australian institutions including the University of NSW Art & Design Department and the University of Technology Sydney.

We commission our designers and makers to craft individual and unusual one-off items of gemstone jewellery, including necklaces, pendants, chains, earrings, rings, bracelets and brooches and a small selection of other accessories.

We also spend time searching for interesting and unusual vintage items that we think will appeal to our customers.

Supplying handmade items that are unique and individual ensures that our customers always look stunning and attract a maximum amount of attention, admiration and emulation.

Our jewellery is always affordable, and we are very pleased offer free shipping worldwide to all our customers.

Shop With Us Now - Free Shipping Worldwide

 

 
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